1. Cancellation by Guest

• Free Cancellation:: Cancellations made 45 days prior to the check-in date will be eligible for a full refund. After deduction of platform fee applicable on all online bookings.

• Partial Refund: Cancellations made between 40 days and 30 days before the check-in date will incur a [50%] cancellation fee.

• No Refund: Cancellations made less than 29 days before the check-in date will not be eligible for a refund.

2. No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior notice, the booking will be considered a no-show, and no refund will be provided.

3. Modification of Booking

Any modifications to the booking (e.g., change in dates) are subject to availability and may incur additional charges. Modifications must be requested at least 7 days before the check-in date.

4. Early Check-Out

No refund will be provided for early check-outs after the stay has commenced.

5. Force Majeure

In the event of cancellations due to unforeseen circumstances such as natural disasters, pandemics, or government restrictions, guests may choose to:

• Receive a credit voucher for a future stay (valid for 12 months).

• Request a refund, subject to management’s discretion and policies.

6. Cancellation by Property

In rare cases where the homestay is unable to honor a confirmed booking due to unforeseen circumstances, guests will receive a full refund of the amount paid. Alternatively, assistance will be provided to arrange alternative accommodations.

7. Refund Process

• Refunds will be processed within 3 business days of the cancellation confirmation.

• Refunds will be credited to the original payment method used during booking. Refund process through credit cards & international payments could attract platform fees.

8. Non-Refundable Bookings

Certain promotional or discounted rates may be non-refundable. Guests will be informed of these terms during the booking process.